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Frequently Asked Questions

Find answers to common questions about using the Nicest AI platform. Can't find what you're looking for? Contact our support team.

Nicest AI is a sales enablement platform that uses artificial intelligence to help you find high-quality leads, create personalized outreach campaigns, and manage your sales communications efficiently.

Unlike traditional outreach tools that simply automate sending, Nicest AI uses advanced AI to both find relevant leads and generate highly personalized messages based on the lead's profile, your offerings, and best practices in sales communication.

Yes. We employ industry-standard security measures including encryption at rest and in transit, role-based access control, and regular security audits. Your data is stored in Azure secure environments with strict access controls. We are also proud to have achieved App Defense Alliance Tier 2 CASA Verification, which validates our commitment to security best practices. For detailed information, please see our Security documentation.

Nicest AI works best on Chrome, Firefox, Safari, and Edge (latest versions). We recommend using Chrome for optimal performance.

General Platform Questions

Learn more about Nicest.ai platform features and functionality

Check out our Quick Start Guide for step-by-step instructions on setting up your account and launching your first campaign.

Yes, we offer team plans that allow multiple users with different permission levels. Contact our sales team for details on team pricing and setup.

Navigate to Dashboard → Profile, where you can update your professional information, photo, and contact details. Complete profiles improve the AI's ability to personalize your outreach.

Go to Dashboard → Style to customize how the AI generates content for you. You can adjust tone, formality, message length, and other parameters to match your personal communication style.

Account & Setup

Get help setting up and configuring your Nicest.ai account

Our AI analyzes millions of professional profiles and company data to find leads matching your target criteria. The system evaluates factors like industry fit, job role relevance, company size, and potential pain points to identify promising prospects.

Absolutely. Go to Dashboard → Import to upload CSV or Excel files containing your leads. Our system will guide you through mapping your fields to our platform and can enrich your existing data with additional information.

Lead profiles typically include: name, job title, company, industry, location, contact information, professional background, company details, social media profiles, and any public professional information. The specific information available may vary by lead.

Our enrichment process combines multiple data sources and verification methods to ensure high accuracy. However, as with any data service, occasional inaccuracies may occur. We recommend reviewing enriched data before outreach, especially for high-value prospects.

Finding Leads

Discover how to find and manage leads with our AI-powered platform

The AI analyzes each lead's profile, your company information, and your offerings to generate personalized messages that highlight relevant value propositions. It considers the lead's industry, role, challenges, and other factors to create compelling, contextually appropriate outreach.

Yes, you have full editing capabilities. After the AI generates messages, you can review and modify them before sending. This allows you to add personal touches or make adjustments based on your knowledge of the lead.

Standard accounts can run up to 5 active campaigns simultaneously. Premium and Enterprise plans offer higher limits. Check your account settings for your specific limits.

Yes. When creating a campaign, you can set up a sequence of follow-up messages with customizable timing between each step. The system will automatically send follow-ups based on your schedule unless the lead responds.

Creating Campaigns

Learn how to create and manage effective outreach campaigns

Nicest AI integrates with major email providers including Gmail, Outlook/Office 365, and custom SMTP setups. Go to Dashboard → Integrations to set up your email connection.

We employ several deliverability best practices:

  • Gradual ramp-up of sending volume
  • Personalization of messages
  • Proper authentication (SPF, DKIM, DMARC)
  • Monitoring of sending reputation
  • Compliance with email standards

Sending limits depend on your account plan and email provider limitations. We recommend a gradual increase in sending volume to maintain good deliverability. The platform will guide you on recommended daily limits based on your account history.

Our analytics suggest Tuesday through Thursday mornings (recipient's local time) typically have the highest engagement rates. However, the platform includes optimization features that can suggest sending times based on your specific audience and previous campaign results.

Sending & Deliverability

Best practices for optimizing deliverability and engagement

The platform tracks:

  • Open rates
  • Reply rates
  • Click rates (for links)
  • Meeting booking rates
  • Conversion metrics
  • A/B test comparisons
  • Deliverability stats
  • Best performing messages and templates

Review your Analytics dashboard for insights on what's working. Look for patterns in which leads respond best, which messages get the most engagement, and optimal sending times. Experiment with different tones and approaches using A/B testing features.

Yes, all campaign data and analytics can be exported to CSV or Excel format from the Analytics section.

Analytics & Performance

Track and optimize your campaign performance with detailed analytics

Check these common issues:

  1. Verify your credentials are correct
  2. Check that you've granted appropriate permissions
  3. Ensure 2FA isn't blocking the connection
  4. Confirm your email provider hasn't flagged the connection as suspicious
  5. Check if you've reached API limits for your email provider

Common issues include:

  • Email integration disconnected
  • Campaign scheduled for future date
  • Daily sending limit reached
  • Account suspension due to policy violation
  • Technical issue (check status page)

Use the help icon in the lower right corner of the platform to report issues directly to our support team. Include as much detail as possible, including screenshots if applicable.

Lead generation and enrichment involve complex processes that can take time, especially for specialized industries or criteria. Large batch processing may take longer during peak usage times. You'll receive a notification when your leads are ready.

Troubleshooting

Solutions to common issues and technical support

Subscriptions are billed monthly or annually, depending on your selected plan. Annual subscriptions include a discount. All plans renew automatically until canceled.

Go to Dashboard → Settings → Billing to view available plans and make changes. Upgrades take effect immediately, while downgrades will apply at the end of your current billing period.

Yes, you can cancel at any time from Dashboard → Settings → Billing. Your access will continue until the end of your current billing period.

Yes, new users can access a 14-day free trial with limited features. No credit card is required to start the trial.

Billing & Account

Information about billing, subscriptions, and account management

Need More Help?

Our support team is ready to assist you with any questions or issues you may have about our platform.

Contact Support