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Selected work 32 projects · 8 collections

Software
we’ve built.

Customer intelligence

4 projects

A website answer cites the source page. Site content refreshes nightly and qualified leads go to the CRM. Illustrated system · sample content

Customer engagement

A website assistant distributed across 62 sites

Client Profile
AI customer-engagement platforms
Mandate
Deliver website support and lead qualification as a repeatable, embedded product.
Outcome
An assistant deployed across 62 websites, with nightly content updates, source-cited answers, and qualified leads routed to the CRM.
A call transcript and waveform, with a customer request connected to its original conversation and support context. Illustrated system · sample content

Customer intelligence

Customer evidence for product and account teams

Client Profile
AI sales-training platforms
Mandate
Make customer conversations and support history usable for product and account decisions.
Outcome
A customer intelligence system combining Teams transcripts, Pylon support tickets, and HubSpot records, searchable through a dashboard and AI tools.
Source context, an AI-assisted draft, and a human review before the next step. Illustrated system · sample content

AI evaluation

An AI support agent measured before it acts

Client Profile
B2B SaaS support teams
Mandate
Evaluate proposed support actions against an explicit playbook before allowing autonomous work.
Outcome
A live shadow-mode portal with a review queue, labeled examples, agreement checks, and quality scorecards. It proposes actions for evaluation without sending replies or changing support records.
An analysis workspace with historical comparisons and source-backed findings. The bars use sample data. Illustrated system · sample content

Customer analytics

Feature adoption across every account

Client Profile
B2B SaaS customer-success organizations
Mandate
Show which product capabilities an account uses, has stopped using, or has never tried.
Outcome
Account-level feature analysis and weekly workbooks for individual CSM portfolios and leadership, with explicit status definitions and the activity behind each classification.

Illustrations use sample content. Client projects are anonymized.

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